{"id":3,"date":"2022-06-07T19:00:55","date_gmt":"2022-06-07T19:00:55","guid":{"rendered":"https:\/\/www.ehpa.org\/?page_id=3"},"modified":"2025-05-07T10:21:50","modified_gmt":"2025-05-07T08:21:50","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/ehpa.org\/privacy-policy\/","title":{"rendered":"Privacy and cookies"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t<\/p>\n

Privacy Policy<\/strong>

<\/h2>\n

This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our association, in compliance with the General Data Protection Regulation (EU) 2016\/679 (GDPR). It applies to our members, visitors to our website, partners, and other stakeholders who engage with us. \n\n\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

1. Who we are

<\/h4>\n

We are the European Heat Pump Association (EHPA), an AISBL established under Belgian law. Our registered office is located at Avenue de Cortenbergh 120, 1000 Brussels, Belgium, and we can be contacted via info@ehpa.org. We are the data controller responsible for the processing of your personal data.<\/p>\n

\n\n<\/p>\n

EU projects and separate websites<\/strong><\/p>\n

<\/p>\n

As part of our participation in European Union (EU) funded projects, we may manage websites and digital platforms dedicated to those projects. For such project-specific websites, data processing responsibilities may vary depending on the context:<\/p>\n

<\/p>\n

\u2022 When we act as the data controller, this Privacy Policy applies.<\/p>\n

\n\n<\/p>\n

\u2022 When we act as a data processor on behalf of another data controller (e.g., the project coordinator or consortium), we process personal data strictly in accordance with their instructions and applicable agreements.<\/p>\n

\n\n<\/p>\n

Each project website will provide its own privacy notice, detailing the specific data processing activities, roles, and legal bases involved.<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

2. Which personal data we collect

<\/h4>\n

We may collect the following types of personal data:<\/p>\n

\n\n<\/p>\n

\u2022 Contact details (e.g., name, email, phone number, professional address)<\/p>\n

\n\n<\/p>\n

\u2022 Job title and organisation<\/p>\n

\n\n<\/p>\n

\u2022 Payment details (for invoicing purposes)<\/p>\n

\n\n<\/p>\n

\u2022 Login and account details (for members\u2019 portal)<\/p>\n

\n\n<\/p>\n

\u2022 Communication preferences<\/p>\n

\n\n<\/p>\n

\u2022 Any personal data you voluntarily provide when interacting with us<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

3. How we collect your data

<\/h4>\n

\u2022 Become a member of our association<\/p>\n

\n\n<\/p>\n

\u2022 Subscribe to our newsletters or mailings<\/p>\n

\n\n<\/p>\n

\u2022 Register to events, conferences or webinars<\/p>\n

\n\n<\/p>\n

\u2022 Contact us via email or our website<\/p>\n

\n\n<\/p>\n

\u2022 Use our members\u2019 portal or other digital services<\/p>\n

\n\n<\/p>\n

\u2022 Participate in our surveys or initiatives Providing personal data is necessary for accessing many of our services. If you do not provide this data, we may not be able to offer you the requested services or benefits.<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

4. Why we process your data<\/h4>\n

\n\n<\/p>\n

We process your personal data for the following purposes:<\/p>\n

\n\n<\/p>\n

\u2022 Managing your membership and providing member services<\/p>\n

\n\n<\/p>\n

\u2022 Organising events, webinars, and trainings<\/p>\n

\n\n<\/p>\n

\u2022 Communicating with you regarding our activities and updates<\/p>\n

\n\n<\/p>\n

\u2022 Complying with our legal obligations<\/p>\n

\n\n<\/p>\n

\u2022 Managing financial transactions and invoicing<\/p>\n

\n\n<\/p>\n

\u2022 Improving our services and analysing engagement<\/p>\n

\n\n<\/p>\n

We do not use your personal data for automated decision-making, including profiling.<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

5. Legal bases for processing

<\/h4>\n

We rely on the following legal bases:<\/p>\n

\n\n<\/p>\n

\u2022 Performance of a contract (e.g., membership agreement)<\/p>\n

\n\n<\/p>\n

\u2022 Legal obligations (e.g., accounting, tax compliance)<\/p>\n

\n\n<\/p>\n

\u2022 Legitimate interests (e.g., promoting our activities)<\/p>\n

\n\n<\/p>\n

\u2022 Consent (where applicable, such as for direct marketing)<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

6. How we protect your data<\/h4>\n

\n\n<\/p>\n

We take appropriate technical and organisational measures to ensure the security and confidentiality of your personal data, including:<\/p>\n

\n\n<\/p>\n

\u2022 Restricted access to data<\/p>\n

\n\n<\/p>\n

\u2022 Use of secure servers and encrypted connections<\/p>\n

\n\n<\/p>\n

\u2022 Regular data back-ups<\/p>\n

\n\n<\/p>\n

\u2022 Confidentiality agreements with staff and service providers<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

7. Data sharing and third parties<\/h4>\n

\n\n<\/p>\n

We may share your data with trusted third-party service providers who support our operations (e.g., IT support, event platforms, payment processors). These providers are contractually bound to comply with GDPR and only process your data under our instructions.<\/p>\n

\n\n<\/p>\n

We do not sell or rent your personal data to third parties.<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

\n

8. International transfers<\/h4>\n

\n\n<\/p>\n

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

9. Data retention<\/h4>\n

\n\n<\/p>\n

We retain your personal data only as long as necessary for the purposes stated above and in compliance with legal obligations. For instance:<\/p>\n

\n\n<\/p>\n

\u2022 Membership data is retained during your membership and up to five years thereafter<\/p>\n

\n\n<\/p>\n

\u2022 Financial records are kept for up to 10 years<\/p>\n

\n\n<\/p>\n

\u2022 Event attendance data is retained for three years<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

\n

10. Your rights<\/h4>\n

\n\n<\/p>\n

Under the GDPR, you have the right to:<\/p>\n

\n\n<\/p>\n

\u2022 Access your personal data<\/p>\n

\n\n<\/p>\n

\u2022 Rectify incorrect or incomplete data<\/p>\n

\n\n<\/p>\n

\u2022 Erase your data (right to be forgotten)<\/p>\n

\n\n<\/p>\n

\u2022 Restrict or object to processing<\/p>\n

\n\n<\/p>\n

\u2022 Data portability<\/p>\n

\n\n<\/p>\n

\u2022 Withdraw consent at any time (where applicable)<\/p>\n

\n\n<\/p>\n

\u2022 Lodge a complaint with the relevant supervisory authority (Belgian Data Protection<\/p>\n

\n\n<\/p>\n

Authority at contact@apd-gba.be).<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

\n

11. Use of cookies<\/h4>\n

\n\n<\/p>\n

Our website uses cookies to ensure proper functioning, enhance user experience, and gather analytics. Essential cookies are used based on our legitimate interest in providing a functional website. Non-essential cookies (e.g., for analytics) are only used with your consent, collected via our cookie banner. You can manage your cookie preferences through your browser settings.<\/p>\n

\n\n<\/p>\n

For further details, please consult the Cookie Policy.<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

\n

12. Third-party links<\/h4>\n

\n\n<\/p>\n

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before sharing any personal data.<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

\n

13. Changes to this policy<\/h4>\n

\n\n<\/p>\n

We may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available on our website, and significant changes will be communicated to you where appropriate.<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

Cookie Policy<\/strong>

<\/h2>\n

This Cookie Policy explains how the European Heat Pump Association (EHPA) uses cookies and similar technologies on our website. It complements our Privacy Policy and aims to inform you about what cookies are, how we use them, and how you can manage your preferences.<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

\n

1. What are cookies?<\/h4>\n

\n\n<\/p>\n

Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help the site remember your actions and preferences over time, improving user experience.<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

2. Types of cookies we use<\/h4>\n

\n\n<\/p>\n

We use the following types of cookies:<\/p>\n

\n\n<\/p>\n

\u2022 Essential cookies: These are necessary for the proper functioning of our website (e.g., session cookies, security features, login authentication). They do not require your consent.<\/p>\n

\n\n<\/p>\n

\u2022 Analytics cookies: These collect information about how visitors use our site (e.g., Google Analytics). They help us understand usage patterns and improve our website. These are used only with your consent.<\/p>\n

\n\n<\/p>\n

\u2022 Functional cookies: These enable additional functionality and personalisation (e.g.,language preferences, remembering settings).<\/p>\n

\n\n<\/p>\n

\u2022 Third-party cookies: These may be set by embedded content or services, such as video players (e.g., YouTube) or social media platforms. Their usage is subject to the third party’s own privacy and cookie policies.<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

\n

3. Legal basis for cookie use

<\/h4>\n

\u2022 Essential cookies are used based on our legitimate interest in delivering a functional website.<\/p>\n

\n\n<\/p>\n

\u2022 Non-essential cookies (analytics, third-party, functional) are used only if you give us your consent through our cookie banner.<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

\n

4. Managing cookie preferences

<\/h4>\n

You can manage or withdraw your consent at any time by adjusting your preferences in the cookie banner or through your browser settings.<\/p>\n

\n\n<\/p>\n

To disable cookies via your browser, please follow the instructions for:<\/p>\n

\n\n<\/p>\n

\u2022 Google Chrome<\/p>\n

\n\n<\/p>\n

\u2022 Mozilla Firefox<\/p>\n

\n\n<\/p>\n

\u2022 Safari<\/p>\n

\n\n<\/p>\n

\u2022 Microsoft Edge<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

\n

5. Updates to this Cookie Policy

<\/h4>\n

We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements. Any changes will be posted on this page with an updated revision date.<\/p>\n

\n\n<\/p>\n

 <\/p>\n

\n\n<\/p>\n

Contact us<\/strong>

<\/h2>\n

For any questions about this Privacy & Cookie Policy, please, contact us at info@ehpa.org or at our postal address: EHPA, Avenue de Cortenbergh 120, 1000 Brussels, Belgium.<\/p>\n

<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Privacy Policy This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our association, in compliance with the General Data Protection Regulation (EU) 2016\/679 (GDPR). It applies to our members, visitors to our website, partners, and other stakeholders who engage with us.   1. Who we are We […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPrivacy and cookies - European Heat Pump Association<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ehpa.org\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy and cookies - European Heat Pump Association\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our association, in compliance with the General Data Protection Regulation (EU) 2016\/679 (GDPR). It applies to our members, visitors to our website, partners, and other stakeholders who engage with us.   1. Who we are We […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ehpa.org\/privacy-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"European Heat Pump Association\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-07T08:21:50+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@helloheatpumps\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ehpa.org\\\/privacy-policy\\\/\",\"url\":\"https:\\\/\\\/ehpa.org\\\/privacy-policy\\\/\",\"name\":\"Privacy and cookies - European Heat Pump Association\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ehpa.org\\\/#website\"},\"datePublished\":\"2022-06-07T19:00:55+00:00\",\"dateModified\":\"2025-05-07T08:21:50+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ehpa.org\\\/privacy-policy\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ehpa.org\\\/privacy-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ehpa.org\\\/privacy-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ehpa.org\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Privacy and cookies\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ehpa.org\\\/#website\",\"url\":\"https:\\\/\\\/ehpa.org\\\/\",\"name\":\"European Heat Pump Association\",\"description\":\"The voice of the heat pump sector in the EU\",\"publisher\":{\"@id\":\"https:\\\/\\\/ehpa.org\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ehpa.org\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/ehpa.org\\\/#organization\",\"name\":\"European Heat Pump Association\",\"alternateName\":\"EHPA\",\"url\":\"https:\\\/\\\/ehpa.org\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/ehpa.org\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ehpa.org\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/epha_logo_colored.svg\",\"contentUrl\":\"https:\\\/\\\/www.ehpa.org\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/epha_logo_colored.svg\",\"width\":192,\"height\":82,\"caption\":\"European Heat Pump Association\"},\"image\":{\"@id\":\"https:\\\/\\\/ehpa.org\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/x.com\\\/helloheatpumps\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/1260051\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCDLj7yQGRAELEe9j-9S9s3w\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Privacy and cookies - European Heat Pump Association","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ehpa.org\/privacy-policy\/","og_locale":"en_GB","og_type":"article","og_title":"Privacy and cookies - European Heat Pump Association","og_description":"Privacy Policy This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our association, in compliance with the General Data Protection Regulation (EU) 2016\/679 (GDPR). It applies to our members, visitors to our website, partners, and other stakeholders who engage with us.   1. Who we are We […]","og_url":"https:\/\/ehpa.org\/privacy-policy\/","og_site_name":"European Heat Pump Association","article_modified_time":"2025-05-07T08:21:50+00:00","twitter_card":"summary_large_image","twitter_site":"@helloheatpumps","twitter_misc":{"Estimated reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ehpa.org\/privacy-policy\/","url":"https:\/\/ehpa.org\/privacy-policy\/","name":"Privacy and cookies - European Heat Pump Association","isPartOf":{"@id":"https:\/\/ehpa.org\/#website"},"datePublished":"2022-06-07T19:00:55+00:00","dateModified":"2025-05-07T08:21:50+00:00","breadcrumb":{"@id":"https:\/\/ehpa.org\/privacy-policy\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ehpa.org\/privacy-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ehpa.org\/privacy-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ehpa.org\/"},{"@type":"ListItem","position":2,"name":"Privacy and cookies"}]},{"@type":"WebSite","@id":"https:\/\/ehpa.org\/#website","url":"https:\/\/ehpa.org\/","name":"European Heat Pump Association","description":"The voice of the heat pump sector in the EU","publisher":{"@id":"https:\/\/ehpa.org\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ehpa.org\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/ehpa.org\/#organization","name":"European Heat Pump Association","alternateName":"EHPA","url":"https:\/\/ehpa.org\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/ehpa.org\/#\/schema\/logo\/image\/","url":"https:\/\/www.ehpa.org\/wp-content\/uploads\/2023\/07\/epha_logo_colored.svg","contentUrl":"https:\/\/www.ehpa.org\/wp-content\/uploads\/2023\/07\/epha_logo_colored.svg","width":192,"height":82,"caption":"European Heat Pump Association"},"image":{"@id":"https:\/\/ehpa.org\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/helloheatpumps","https:\/\/www.linkedin.com\/company\/1260051\/","https:\/\/www.youtube.com\/channel\/UCDLj7yQGRAELEe9j-9S9s3w"]}]}},"_links":{"self":[{"href":"https:\/\/ehpa.org\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ehpa.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ehpa.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ehpa.org\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ehpa.org\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":0,"href":"https:\/\/ehpa.org\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"wp:attachment":[{"href":"https:\/\/ehpa.org\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}